Luminous Social Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between you and 1602637 B.C. Ltd. ("Company," "we," "us," or "our"), doing business as Luminous Social, governing access to and use of the Luminous Social website, dashboard, APIs, and related services operated at luminoussocial.com (collectively, the "Service").

Luminous Social is owned and operated by 1602637 B.C. Ltd., a British Columbia corporation.

By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy (https://luminoussocial.com/legal/privacy). If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" and "Customer" include that entity.

2. Key Definitions

• •"Customer Data" means data, content, creatives, client information, reports, notes, media, and other materials you or your users submit to or generate in the Service, including data pulled from third-party platforms you connect.
• •"Service Data" means technical and operational data we generate about use of the Service (for example logs, diagnostics, and aggregated usage metrics) that does not identify your clients.
• •"Integrations" means third-party platforms you authorize us to connect (for example Meta, Google, TikTok, LinkedIn, Snapchat, Shopify, Stripe, HubSpot, Klaviyo, Mailchimp, and similar).

3. Description of the Service

Luminous Social is software for marketing agencies and professionals to manage clients, connect advertising and analytics accounts, generate performance reports, use AI-assisted marketing tools, and schedule or publish content to supported social platforms.

Features available to you depend on your plan, connected Integrations, and each third party’s availability and policies. We may offer beta, trial, or experimental features that can change or end without notice.

Unless we expressly agree in a signed order form, the Service is provided without a service-level agreement (SLA) for uptime or response times.

4. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service.

You are responsible for maintaining the confidentiality of login credentials and for all activity under your account and agency workspace (including team members you invite). Notify us promptly at the contact email below if you suspect unauthorized access.

You agree to provide accurate account information and keep it updated. We may suspend or terminate accounts that are inaccurate, abusive, unpaid, or violate these Terms.

5. Customer Data and Roles

As between you and 1602637 B.C. Ltd., you retain all rights to Customer Data. You grant us a limited license to host, process, transmit, display, and create derivative works of Customer Data solely to provide, secure, and improve the Service for you.

You are the controller (or equivalent) of personal data about your clients and end users that you process through the Service. We act as a processor (or service provider) for that Customer Data, except for account and billing data about you, for which we act as a controller.

We store account and business records—including your legal name, email address, business name and type, location, plan, subscription status, billing cycle, subscription dates, and legal-acceptance records—in our protected systems. Authorized owner personnel may view these records in a private internal customer directory. We use them to administer accounts and subscriptions, maintain transaction histories, prepare and support tax and accounting records, meet legal and regulatory obligations, prevent fraud, and resolve billing questions or disputes. Passwords are not displayed in this directory.

You represent that you have all rights, notices, and lawful bases needed to submit Customer Data and to connect client Integrations.

6. Acceptable Use

Your use of the Service is also governed by our Acceptable Use Policy (https://luminoussocial.com/legal/acceptable-use), which is incorporated into these Terms. In summary, you agree not to:

• •Violate any applicable law, regulation, or third-party rights (including intellectual property, privacy, and publicity rights).
• •Upload malware, attempt unauthorized access, probe, scrape, or disrupt the Service or related systems.
• •Abuse AI features (including generating unlawful, deceptive, or harmful content at scale).
• •Send spam or unsolicited commercial messages through the Service.
• •Misrepresent your identity or affiliation, or use another person’s account without permission.
• •Circumvent plan limits, billing, access controls, or security features.
• •Use the Service to build a competing product by systematic copying of non-public features or data.
• •Publish or advertise content that violates Meta, TikTok, Google, or other platform policies.

7. Third-Party Platforms (Including TikTok)

When you connect an Integration, you authorize us to access and process data from that platform as needed to provide the Service, subject to that platform’s terms and our Privacy Policy.

We will not misuse Integration data. We access TikTok and other platform data only to operate the features you enable (such as reporting, insights, and publishing you initiate). We do not sell that data, do not use it for unrelated advertising, and do not use it to build products unrelated to providing the Service to you.

Google user data obtained through Google APIs is used only to provide and improve user-facing features of the Service (such as Analytics, Ads, Search Console, and YouTube reporting). Our use of that data complies with the Google API Services User Data Policy, including Limited Use requirements.

You are solely responsible for complying with each third party’s terms, developer policies, advertising policies, and content rules. We do not control Integrations and are not responsible for their availability, changes, or decisions (including app review outcomes, token revocation, or API limits).

You represent that you have all rights and permissions needed to connect client accounts and to publish or analyze content on their behalf.

If a third party suspends your access, related features in the Service may stop working until you reconnect or resolve the issue with that provider.

8. Intellectual Property

The Service—including software, branding, documentation, and UI—is owned by 1602637 B.C. Ltd. and its licensors. Except for the limited rights needed to use the Service under these Terms, no license is granted.

Feedback you provide may be used by us without obligation to you.

9. AI Features

Some features use artificial intelligence to generate insights, copy, audits, or suggestions. AI output may be inaccurate, incomplete, or unsuitable for your use case. You are responsible for reviewing AI output before relying on it or sharing it with clients.

Do not submit sensitive personal data to AI features unless necessary for the Service and permitted by law and your client agreements.

We do not use Customer Data to train our own foundation models. AI features may send prompts and limited context to third-party AI providers to generate outputs. We prefer providers and settings that limit use of customer inputs for provider model training where those options are available; provider practices can change, and their policies also apply.

10. Subscriptions, Trials, Fees, and Refunds

Paid plans are billed according to the pricing, currency, and billing cycle shown at checkout (monthly or yearly where offered). Plans renew automatically until canceled. Trials, if any, convert as described at signup unless canceled before the trial ends.

Fees are non-refundable except as described in our Refund Policy (https://luminoussocial.com/legal/refunds), which is incorporated into these Terms, or where a refund is required by applicable law. You may cancel at any time from billing settings, without charge or penalty; cancellation stops future renewals and access continues through the end of the then-current paid period.

Where applicable consumer protection law (including the British Columbia Business Practices and Consumer Protection Act) grants you cancellation or refund rights that cannot be waived—such as prorated refunds after cancellation of an automatically renewed term longer than 60 days—those rights apply and we will honor them.

We may change prices with reasonable notice for subsequent billing periods. Taxes may apply based on your location. Failure to pay may result in suspension or termination.

11. Export, Deletion, and Termination Effects

You may export available Customer Data using product features while your account is active. After termination or deletion, we will delete or de-identify Customer Data within a commercially reasonable period, except for copies retained in backups for a limited time, records we must keep for legal/accounting reasons, and data we must retain to resolve disputes or prevent fraud.

Account deletion does not require us to erase records that applicable tax, accounting, corporate, anti-fraud, or other laws require or permit us to retain. Any retained records will remain access-restricted, will be used only for those recordkeeping, compliance, security, and dispute-resolution purposes, and will be deleted or de-identified when the applicable retention need ends.

You may request account closure and deletion by contacting support. Integration tokens are invalidated when you disconnect an Integration or when the account is closed, subject to backup cycles.

12. Service Availability and Changes

1602637 B.C. Ltd. strives for reliable availability but does not guarantee uninterrupted or error-free operation. Maintenance, outages, and third-party failures may occur.

We may modify, suspend, or discontinue features with reasonable notice when practicable. Continued use after material changes to these Terms constitutes acceptance of the updated Terms when we post them with an updated date.

13. Copyright Complaints

If you believe content on the Service infringes your copyright, send a notice to luminoussocialhelp@gmail.com with: (a) your contact information; (b) a description of the work and the allegedly infringing material; (c) a statement that you have a good-faith belief the use is unauthorized; (d) a statement under penalty of perjury that the information is accurate and that you are the owner or authorized to act; and (e) your physical or electronic signature.

We may remove or disable access to material and, in appropriate circumstances, terminate repeat infringers.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, 1602637 B.C. LTD. DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that reports, metrics, or algorithm-generated summaries are complete or error-free, or that they will meet any specific client, advertising-platform, or regulatory requirement.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 1602637 B.C. LTD. AND ITS AFFILIATES, OFFICERS, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

Our aggregate liability for claims relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the claim arose, or one hundred U.S. dollars (US $100) if you have not paid any fees.

16. Indemnification

You agree to defend, indemnify, and hold harmless 1602637 B.C. Ltd. from claims, damages, and expenses (including reasonable attorneys’ fees) arising from Customer Data, your use of Integrations, your violation of these Terms, or your violation of any law or third-party right.

17. Suspension and Termination

You may stop using the Service at any time and may request account closure by contacting support.

We may suspend or terminate access if you breach these Terms, create risk for us or other users, fail to pay fees, or if required by law or a third-party platform.

Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive termination.

18. Informal Dispute Resolution and Governing Law

Before filing a claim, you agree to contact luminoussocialhelp@gmail.com and attempt to resolve the dispute informally for at least thirty (30) days.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, excluding conflict-of-law rules. After informal resolution, the courts of British Columbia will have exclusive jurisdiction, except where mandatory consumer protection law in your place of residence gives you the right to bring or defend a claim under local law or in local courts—nothing in these Terms limits those rights.

19. Contact

Company / brand: Luminous Social · Owner: 1602637 B.C. Ltd.

Questions about these Terms: luminoussocialhelp@gmail.com

Website: https://luminoussocial.com

Privacy Policy: https://luminoussocial.com/legal/privacy

Security overview: https://luminoussocial.com/help